Our products are extremely robust and reliable.
In order to maintain their performance in the long term, you should have the servicing and maintenance work carried out regularly at the recommended intervals.

All servicing and maintenance work is carried out by qualified and motivated employees with the utmost care. They analyze the situation in order to find the optimal solution for the long term.

Competent service is provided through our subsidiaries as well as our worldwide network of authorized partners. These have been selected with great care and trained at regular intervals by our experts so that they always remain up-to-date with regard to our products and technologies.

You are given the option to significantly reduce the repair time by approving the repair in advance on the Service Form.

• We grant a repair time of 5 working days (from goods receipt at Orbitalum Tools to ready for shipment). If the guaranteed repair time is exceeded, you will receive a 4% discount on the repair costs for each additional day (maximum 20%). Existing discount structures remain in effect.
• The possibility of a pre-approval applies to all products listed on our latest Service Form with their approval values.
• If the repair costs are below the pre-approval value, the machine will be repaired immediately, and no cost estimate will be given. The actual costs incurred will be charged.
• If the repair costs exceed the pre-approval value, we will contact you before repair. The guaranteed repair time of 5 working days is paused until final clarification.

Small causes can often have a big impact and failures or malfunctions could have been avoided by timely inspection and maintenance.

In order to be able to process your request as efficiently as possible, please complete and return our service form when contacting us. This way we can get a first overview.