Aerospace industry
Semiconductor Industry
Pharmaceutical & Biotech Industry
Heat Exchanger Manufacturing
Food & Beverage Industry
Renewable Energy
Cooling systems for data centers
Service, Training & Support
Without question, our products are of the highest quality.
This also means that you receive fast and reliable support when problems arise.
Do you have questions about operating your Orbitalum system or are you experiencing a technical problem? Our experienced and qualified product and application specialists will support you in the proper selection and application of products. To process your inquiry as efficiently as possible, please provide the relevant serial number when contacting us. This allows us to get an initial overview.
How to reach our Tech Support team:
Phone: +49 (0)7731 792-764
Email: tech.support@orbitalum.com
Our services:
- Handling technical inquiries and problems
- Systematic fault diagnosis and troubleshooting
- Support in selecting the correct spare parts
- Support with operation, commissioning, and test runs
- Support by phone, email, and on-site at your location upon request
Your benefits:
- Fast, competent, and individualized support
- Reduced downtime
- Rapid commissioning of our products
- Optimal utilization of product capabilities
Our commitment to you does not end with your purchase—we continue to provide comprehensive support worldwide to maintain the efficient operation of your machines and minimize downtime.
Our products are extremely robust and reliable. To maintain long-term performance, you should have the recommended service and maintenance intervals performed regularly. All service and maintenance work is carried out with great care by qualified personnel. They analyze the situation to find the best long-term solution. We offer competent service through our subsidiaries and our worldwide network of authorized partners. These are carefully selected and regularly trained by our experts to stay up to date on products and technologies.
How to reach our Customer Service:
Phone: +49 (0)7731 792-786 Email: customerservice@orbitalum.com
Our services:
- Repairs, replacement
- Cost estimates
- Proactive maintenance
- Service training for customers
- Rental machines to bridge repair periods with special conditions
- Machine pickup service
- Visual and functional inspection
- Determination and measurement of technical parameters
- Functional testing of system components
- Cleaning and maintenance work
- Required adjustment and setting work including calibration and re-acceptance
- Implementation of modifications to the extent that they serve the technical improvement of the equipment
- Replacement of defined wear parts and defective components
Your benefits:
- Service directly from the manufacturer or authorized partner
- Reduced downtime
- Long-term functionality of your machines and systems
- Ensuring operational availability
- Early detection of wear prevents unnecessary and expensive repairs
- Regular maintenance ensures safe machine operation—even after years
- Reduction of susceptibility to malfunctions
- Preservation of the value of your machines and systems
- Relief of internal service personnel
Repair Pre-Approval
With our repair pre-approval, you can significantly reduce the repair time for your machines:
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Guaranteed repair within 5 business days from receipt of goods at Orbitalum Tools until ready for shipment.
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Discount for delay If we exceed the guaranteed repair time, you receive a 4% discount on the repair costs per day (up to a maximum of 20%). Existing discount structures remain in place.
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Service form regulates approval The option of pre-approval applies to all products listed on the current service form with their approval values.
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Transparent costs If the repair costs are below the pre-approval value, the machine is repaired immediately and no cost estimate is created—the actual costs incurred are charged.
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Full cost control If the repair costs exceed the approval value, we will contact you before the repair. The guaranteed processing time of 5 business days is paused until final clarification.
Prevention is better than cure
Small causes can often have major consequences, and failures or malfunctions could have been avoided through timely inspection and maintenance. To process your inquiry as efficiently as possible, please send us our service form completed when contacting us. This allows us to get an initial overview.
Continuing education as an investment in the future: Utilize our expertise and train your employees
We offer our customers forward-looking continuing education opportunities that may give them the decisive competitive edge in the market. In our modern training facilities in Singen, our experts provide specialized knowledge in small groups. This allows us to address each participant individually. We are happy to conduct training at your location upon request. At the end of each training, you will receive a certificate of participation and a certificate confirming that you have acquired the required knowledge. The target group for the various training offerings includes operators from plant, vessel, and pipeline construction.
For all questions regarding our training program, please contact our training team:
Phone:+49 (0)7731 792-757Email:training@orbitalum.com
We offer:
Product Training
In product training, we inform participants about a specific product or product line and provide them with the necessary knowledge and skills to effectively use, sell, or support the product.
- Focus:Theory
- Objective:Increase product knowledge, improve sales capabilities, increase customer satisfaction, and reduce support requests
- Suitable for:Sales personnel, technical staff, support personnel, end users, customers
Application Training
Safe operation of our machines is our top priority. Therefore, we recommend completing application training to learn the correct and safe handling of our machines and to prevent potential hazards and accidents in advance.
- Focus:Practice
- Objective:Learn practical knowledge and skills in handling specific applications, software, or technologies
- Suitable for:End users, administrators, technical support personnel
Service Training
If you impress your customers with your service quality, you can generate higher revenue and greater customer loyalty. Therefore, we regularly conduct service training to prepare you for your daily work with customers.
- Focus:Practice
- Objective:Service training provides the necessary expertise for safe and efficient repair and maintenance work on our machines. The specific learning objectives are coordinated with you in advance according to your individual needs.
- Suitable for:Maintenance technicians, service technicians
DIN EN ISO 14732: Welding personnel – Testing of operators and setters for mechanized and automatic welding of metallic materials
The seminar provides all the knowledge necessary for TIG orbital welding in theory and practice. By passing the subsequent theoretical and practical operator examination, the participant is entitled to obtain the examination certificate according to DIN EN ISO 14732 and/or ASME. The practical examination is considered passed upon positive X-ray findings. The respective certificate is issued by ORBITALUM through TÜV Thüringen.
- Focus:Theory and practice
- Objective:Upon receipt of the certificate, the operator is qualified for TIG orbital welding with the ORBIMAT CA/SW. The validity of this certificate is limited to six years.
- Suitable for:Operators and setters of welding systems
Maintenance
Small causes can often have major consequences, and errors or malfunctions could have been avoided through timely inspection and maintenance.
To process your inquiry as efficiently as possible, please complete our service form and send it back when contacting us. This gives us an initial overview.
What Our Customers and Partners Say
Customer support was excellent and helped us stay on schedule and deliver on time.
The Mobile Welder significantly accelerates welding processes—and you achieve reliable welding results.
Excellent equipment quality with continuous improvement. Excellent customer service from Ryan and the German team – always helpful. Reduced downtime and improved welding yield make them a reliable partner.
The Food & Beverage solution significantly contributes to compliance with hygiene regulations. We can ensure that bacteria and germs do not adhere.
Installing the collets takes only a few seconds—compared to five minutes with other heads. Our team particularly appreciates how smoothly and efficiently the system operates.
As a pipefitter (Local 296) with 15 years of experience in the Micron fabs in Boise, I have made thousands of high-purity welds using Orbitalum equipment, starting with the B51X and now with the Triton ID1. The equipment is absolutely reliable – and the support is simply top-notch.
The equipment is extremely user-friendly, and our experience with customer service to date has been excellent. The welding is consistently reliable, and the digital storage and processing of documentation works seamlessly.
Orbitalum equipment is consistently reliable and proven. Support and collaboration are based on a true partnership and on equal footing—competent, fast, and solution-oriented.
As our customers’ partner, we focus on consultation, service, and reliable solutions. This is precisely why we have been working with Orbitalum for over 10 years—starting with pipe saws and internal pipe forming solutions, we now represent the entire product portfolio.
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